Service definition adapted from the OOD Provider Manual
Job Coaching, also referred to as On-The-Job Supports (OTJS), is utilized to provide assistance such as instruction to learn job tasks; to develop natural and peer supports; and adjusting to the work environment. OTJS may occur on-site or off-site, examples of off-site job supports could be contacts with the Participant before or after work to problem solve possible concerns that may impact employment. Providers shall perform a job task analysis for newly hired Participants and develop a support plan that identifies specific qualitative and quantitative performance standards based on the employer’s expectations and industry standards. The plan should project a systematic decrease of the intensity of supports as the Participant learns job tasks and adjusts to the work environment. OTJS are also utilized to provide continued supports to the Participant and/or employer after the Participant has learned the job tasks and reached his/her expected level of independence, to ensure stability of the placement, and enhance retention. The outcome of the service is that the Participant will be able to perform job tasks within the employer’s accepted quality and quantity standards and that the Participant will have successfully learned the job tasks and adjusted to the work environment.